Privacy Policy

Aqua Farming Portal is created, owned and operated by WELL FORMED MIND, registered in India (“we”, “us”). This policy explains how we handle personal information when you visit this website, subscribe, or use the farm dashboard. If anything is unclear, email info@wellformedmind.com or use our contact form.

Information we collect

• Account details: your business name, the names, email addresses and (optionally) mobile numbers of the people on your account, and their roles.
• Farm records: everything your team enters, such as farms, ponds, stock, water readings, feed, harvests, sales, costs and tasks. This is your data; we process it only to provide the service.
• Billing details: your plan, billing period, amounts and payment status. Card and bank details are entered on the payment provider’s page and are never sent to or stored by us.
• Enquiries: what you send through our contact and sales forms.
• Technical and security information: sign-in times, IP addresses and an audit trail of important changes, used to protect accounts and investigate problems.

How we use it

• To provide the service: show your records, calculate reports and send the alerts and reminders you ask for.
• To manage your subscription, take payments and issue receipts.
• To keep the service secure, for example by limiting repeated sign-in attempts and recording who changed what.
• To answer your enquiries and provide support. When a support person needs to see your dashboard, the access is recorded.

We do not sell personal information, and we do not use your farm records for advertising.

Cookies

We use only the cookies the site needs to work. There are no advertising or analytics cookies.

• afp_session and afp_admin_session: keep you signed in. They are removed when you sign out or the session expires.
• afp_tz_country: remembers the country your device’s time zone suggests, so prices are shown in the right currency. It lasts 30 days.

The field entry screen can keep records on your phone until it is back online, so work recorded without a signal is not lost.

Service providers

We use a small number of providers to run the service, each only for its purpose:

• Hosting and database: our hosting provider stores the application and its data.
• Payments: Razorpay processes online payments.
• Text messages: when SMS alerts are switched on for a user, an SMS provider delivers them to that user’s mobile number.
• Fonts: the website loads its typeface from Google Fonts, which receives your IP address when the page loads.

How long we keep information

• Farm records and account details are kept while your account exists. If a subscription ends, your records stay viewable and are not deleted.
• Read notifications are deleted after 180 days; offline-sync receipts after 90 days.
• Backups are kept for a limited number of days and then replaced.
• Payment, receipt and audit records are kept as long as needed for accounting, legal and security purposes.

Security

Passwords are stored only as secure hashes. Each account’s data is kept separate from every other account’s, access within an account follows the roles you assign, and connections to the site are encrypted. No system is perfectly secure; if we become aware of a breach affecting your information, we will tell you.

Your choices and rights

You can see and correct most of your information in the dashboard, and a Farm Admin can manage the team’s access. To ask for a copy of your information, its correction or deletion, to withdraw consent, or to close your account, email info@wellformedmind.com. We will respond within a reasonable time and as required by the law that applies to you, including India’s Digital Personal Data Protection Act, 2023.

Deleting your account

To delete your account or a team member’s sign-in (including in the Android app), email info@wellformedmind.com from the account’s email address, saying which account and whether the farm records should be deleted too. A Farm Admin can also deactivate a team member at once under Team. We confirm when the deletion is done. Payment and receipt records that we must keep by law are kept for the period the law requires; everything else is deleted.

Questions and complaints

Questions or complaints about how we handle personal information can be sent to WELL FORMED MIND at info@wellformedmind.com. We will acknowledge your message and work to resolve it promptly.

Changes to this policy

If we change this policy, we will update the date at the top of this page, and tell account holders about significant changes.