How can we help?
Step-by-step answers for every part of the Farm Dashboard.
Getting started
Sign in
Use the email and password you chose at sign-up on the Sign In page. While online payments are in test mode, a new account is checked by our team before its first sign-in.
Set up your farm
Open Farms to check the Main farm created for you, then add ponds with their area and type. Add more farms if your plan includes them.
Invite your team
A Farm Admin adds people under Team: choose a role (Farm Manager, Technician or a custom role) and the farms each person can see. Each person signs in with their own email and password.
Set your water ranges
In Settings, check the warning and critical limits for each water parameter and species. Alerts and notifications follow these limits.
Daily records
Start a crop
On a pond, start the preparation checklist and tick off each step. When it is complete, stock the pond: species, count, average weight and seed source.
Water quality
Record readings from Water Quality or from the pond page. A reading outside your limits raises an alert; critical readings notify the team at once.
Feeding
Record feed given per batch. Feed is taken out of stock automatically, and the feeding page suggests rations from the feed plan.
Growth, mortality and health
Record samples to track average weight and biomass, log mortality, health observations and treatments. Treatments with a withdrawal period block harvesting until it has passed.
Recording at the pond without signal
Open Field Entry from the Overview page on your phone. It keeps working offline and sends your records when the phone is back online. If someone changed the same record in the meantime, you will be asked which version to keep.
Harvests, sales and costs
Harvest
Plan a harvest from the latest sample, then record the harvest by grade. A full harvest ends the crop and frees the pond.
Sales and payments
Create a sale from graded harvest stock, then record payments as they arrive. Unpaid and part-paid sales are easy to follow up.
Costs and profit
Feed and inputs are costed at your purchase prices; add other costs to the batch. The Cycles report shows revenue, cost, profit and cost per kilogram for each crop.
Reports, tasks and notifications
Reports
Reports cover cycles, water, feed, growth, sales, inventory and comparisons between farms. Your plan decides which reports and downloads (Excel and PDF) are included.
Tasks
Create one-off or repeating tasks and assign them. Overdue tasks send a reminder.
Notifications and SMS
The bell shows alerts, reminders and assigned tasks. On the Notifications page you can add a mobile number and turn on SMS for urgent notifications.
Subscription and billing
See your plan
Farm Admins open Subscription in the menu to see the plan, renewal date, usage against the limits, payments and receipts.
Upgrade or downgrade
An upgrade takes effect straight away; you pay the difference for the rest of the period. A downgrade or a change between monthly and annual happens at your next renewal.
Renew
You can renew from 30 days before your renewal date. If a period ends unpaid, everything keeps working for 7 days; after that the account is read-only until you renew. Your records are never deleted.
Receipts
Each payment has a receipt on the Subscription page. Use “Print or save as PDF” to keep a copy.
Account and security
Change your password
Open My Account and choose a new password. You need your current password.
Forgotten password
There is no self-service password reset yet. Contact us and we will help you back in after checking who you are.
Someone left the team
A Farm Admin deactivates them under Team. Their records stay, and they can no longer sign in.
Frequently asked questions
Does it work on a phone?
Yes. The dashboard works in any modern phone browser, and Field Entry is designed for recording at the pond, even without signal.
Can I try it before paying?
We do not offer a free trial at the moment. Contact us for a live demo with your own farm in mind.
Are prices inclusive of GST?
No. Prices on the pricing page exclude GST.
What happens to my data if I stop?
It stays. An ended subscription becomes read-only, and you can ask us for a copy or for deletion at any time.
Still need help?
Send us a message and we will reply within one business day. Signed-in customers can also find their plan and receipts on the Subscription page.